Outside view of VIDA Building

Maintenance Requests

In an attempt to keep our residents and employees healthy, and in compliance with official recommendations for social distancing, we will only be servicing emergency maintenance calls until further notice.

The following items are considered an “emergency” and will be addressed:

  • Lockouts
  • Fire
  • Smoke or CO detector alarm sounding
  • Flood
  • Building damage
  • No Heat or Electric
  • Smell of gas
  • No water
  • No hot water
  • Clogged drains and leaks
  • Sparking outlet
  • Clogged toilet or shower/bathtub
  • Appliance not working (Only refrigerators will be serviced after hours, however. All other appliance repairs will be addressed during normal business hours.)

If you are unsure whether your request is an emergency, or feel it is urgent, please call us at 585-400-8432. You may still submit non-emergency maintenance requests, but we will not be addressing these until we work through this crisis.

As a reminder, the Leasing and Maintenance offices are now closed to walk-in traffic. If you wish to communicate with property staff, please email or call our maintenance or leasing office.

Neighboorhood of Play Logo
Equal Housing Opportunity

Federal, State, and Local Fair Housing and Anti-Discrimination Laws protect individuals from housing discrimination. It is unlawful to discriminate based on certain protected characteristics, which include, but are not limited to: race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, age, disability, marital status, lawful source of income, or family status.