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Maintenance Requests

Our Maintenance Team is committed to providing an efficient response to your maintenance concerns.

Emergency Maintenance

If your concern is an EMERGENCY, please call:

Monday – Friday / 8:00AM to 4:00PM

(585) 400-8432

After Hours & Weekends

(585) 453-2165

The following items are considered emergencies:

  • Lockouts, or unable to secure your unit
  • Fire (call 911)
  • Smoke or CO detector alarm sounding
  • Flood
  • Building damage
  • No heat or electric
  • Smell of gas
  • No water
  • No hot water
  • Clogged drains and leaks
  • Sparking outlet
  • Clogged toilet or shower / bathtub
  • Refrigerator not working (All other appliance repairs will be addressed during normal business hours.)

Non-Emergency Maintenance

For all other maintenance requests and inquiries, please use our online Maintenance Request Form below, or leave a message with our Maintenance Office.

Maintenance Office

(585) 413-3120

 

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Equal Housing Opportunity

Federal, State, and Local Fair Housing and Anti-Discrimination Laws protect individuals from housing discrimination. It is unlawful to discriminate based on certain protected characteristics, which include, but are not limited to: race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, age, disability, marital status, lawful source of income, or family status.